What’s an eSIM?
An eSIM, or embedded SIM, is a virtual SIM card built directly into your phone. Unlike traditional SIM cards, you can’t remove or replace it. eSIMs allow you to connect quickly to cellular networks worldwide and come with improved features for users.
What’s an eSIM data plan for international travel?
You can choose from various eSIM data plans designed for travel, often at better prices than ever before, with an easy setup process. This plan provides full connectivity with local internet providers anywhere you go, without needing a local SIM or exceeding your data plan limits.
Why should you buy an eSIM from us?
We offer convenience, simplicity, a range of plans, and competitive prices to keep you connected while you’re away from home. Our customer support is available via WhatsApp, and email. You can manage your account, check data usage, purchase new plans, and adjust eSIM settings easily through our website.
What types of eSIM plans do you offer?
We offer hundreds of data plans for over 200 destinations globally. You can choose from single destination plans, regional plans (like for a trip through multiple neighboring countries), and global eSIM plans. Options range from 1GB for 7 days to unlimited plans for 30 days.
Which countries can I get a data plan for?
Our plans cover popular destinations like uae, France, Italy, china, and Thailand, as well as more remote and surprising places like the Seychelles and New Zealand. Regional or global plans are also available for unique destinations like Tanzania, the Persian Gulf countries, and other Arab nations.
How do I check if my device supports eSIM?
You can check in three ways:
- Look at our updated list of supported devices for 2024.
- Manually check your device settings under “SIM Manager” to see if eSIM is an option.
- Review the device specifications on the manufacturer’s website (like Apple or Samsung) or contact your carrier.
How do I activate a data plan?
When you arrive at your destination, go to your device settings to add the eSIM by scanning the QR code you received from us after purchasing the plan. The setup should only take a few minutes. Make sure to complete the activation where there is a network or Wi-Fi connection and disable data roaming on your local SIM.
Does the eSIM for travel include call options?
no, but you can make calls via WhatsApp or other video calling apps. Your phone number remains unchanged, so people can still reach you.
How long will my eSIM work?
Your data plan is active from the first time you connect to the network abroad until the plan expires or until you use up the data limit, whichever comes first. You can check your plan’s remaining balance on our website and top up easily without needing a new eSIM.
My eSIM isn’t working. What should I do?
- Check if your device supports eSIM.
- Ensure your device has the latest software update.
- Verify you’re using the correct QR code for activation.
- Contact our support team via email or WhatsApp.
I lost the QR code for my eSIM. What now?
The code was sent by email, so check your spam, junk, and promotional folders. If you still can’t find it, reach out to our customer service, and we’ll send you a new QR code.
Do you offer eSIM plans for travelers moving between countries?
Yes! You can purchase regional or global eSIMs from us and enjoy a unified data plan across over 100 different countries.
Can I cancel an eSIM plan purchase?
You can cancel the purchase as long as the plan hasn’t been used. The plan activation starts with the first connection to a network abroad, so if you haven’t done that, the plan remains unused.
How do I check my data usage?
Go to our website, click on “Top-up/Check Balance,” enter the eSIM number you received from us (found below the QR code sent to your email), and your usage details will be displayed immediately.
How do I add a new data plan abroad?
Visit our website, enter your subscription details, and click “Top-up” or “Settings.” Choose the type of plan you want to add and complete the purchase.
Are there any additional charges beyond the plan price?
No. Once your plan is used up, you won’t be able to continue browsing. At that point, you can purchase a new plan.
Can the eSIM send and receive SMS messages?
No. However, you can still use messaging through WhatsApp.
Can I transfer my eSIM from one device to another?
Once you’ve set up an eSIM on your device, it can’t be transferred to another device. However, you can transfer it to a different device if it hasn’t been set up yet.
Is using an eSIM secure?
Yes. eSIMs are considered even more secure than physical SIM cards due to advanced encryption and security technology that protects your data and locks the eSIM in case of unauthorized access attempts.