The website i-esim.com (“the Site”) offers users, visitors, and customers browsing esim plans for internet via eSIM, as well as additional services as available on the Site from time to time (“the Service”), all in accordance with the terms of use detailed below.

1. general

1.1. These terms of use constitute a legally binding agreement for anyone who visits, uses, or purchases products/services from this Site (“the User”).

1.2. The Site reserves the right to amend, add to, or subtract from the terms of use at any time without prior notice. Any changes will apply to users from the moment they are published on the Site.

1.3. Continued use of the Site, browsing, or purchasing products/services constitutes the User’s agreement to the Site’s terms of use.

1.4. The authoritative and updated version of the terms of use is the one published on the Site. Users are advised to review these terms before using the Site. If a User does not agree to the terms or is under 18 years of age, they must refrain from using the Site and cease use immediately.

1.5. These terms of use do not replace the terms of use, privacy policies, or regulations of any site or page that may be accessible or linked through this Site, including collaborative sites and/or linked sites and/or any separate domain sites accessible from this Site (“Linked Sites”). If a User is directed to browse or use Linked Sites or if the Service or purchase is conducted through Linked Sites, the use will also be subject to their specific terms in addition to the terms of use of this Site, and it is recommended to review them separately.

1.6. In case of any conflict between the content of the Site and these terms of use, the provisions of the terms of use will prevail.

1.7. The terms of use are cumulative and not alternative. They are intended to coexist and not to limit one another.

1.8. The use of masculine language in these terms of use is for convenience only. For the avoidance of doubt, any reference in the masculine and/or singular is also applicable to the feminine and/or plural, as appropriate.

2. Use of the Site

2.1. The Site is used for viewing, purchasing, and providing services related to internet packages abroad via eSIM.

2.2. The Site reserves the right to add or modify the products and services offered on the Site. Specific terms may apply to new products/services in the future, but unless otherwise specified, the current terms of use will apply.

2.3. Use of the Site’s products, whether in whole or in part, in countries/destinations listed on the Site. Data packages may be one time, for a defined period, or recurring, according to the offerings detailed on the Site. The list of regions and packages provided is detailed on the Site and may change without prior notice. The Site operates in many countries, but there are countries where operations are limited or not possible, and the User should check the Site periodically.

2.4. Once the eSIM is activated on a mobile device, it cannot be canceled or refunded, and the User agrees to the terms of use of the Site and the eSIM.

2.5. The Site reserves the right to restrict certain uses and/or add or remove countries/destinations from the list of available ones without prior notice and without assuming responsibility for any damages resulting from this.

2.6. The eSIM can be installed only once and only on one mobile device, and can only be used on that same mobile device to which it was initially downloaded. After installing the eSIM, it cannot be transferred to another mobile device, and under no circumstances can it be refunded or the balance transferred to another device.

2.7. The Site’s service is available only on mobile devices that support eSIM technology and are open to using foreign eSIMs – it is the User’s responsibility to ensure their device supports eSIM technology.

2.8. It is the User’s responsibility to ensure before traveling abroad that their mobile device supports the frequency bands of local networks.

2.9. If it is found that the User’s device does not support eSIM technology, the User will not be entitled to a refund for their purchase.

2.10. It is the User’s responsibility to arrange an alternative solution for any period of their stay abroad if the Site’s service is unavailable. The Site’s products and services are sold as-is, and the User will not raise any claims or demands for any loss, damage, or indirect damage resulting from use or non-use of the Service, and hereby fully and finally releases the Site and/or its representatives from any such claims, demands, damages, and losses.

3. Prohibited Uses

3.1. The Site is intended for personal and non-commercial use only. Wholesale sales or commercial use are not permitted.

3.2. Without prior written and explicit permission from the company, neither the User nor any third party may:

3.2.1. Copy, reproduce, modify, process, translate, reverse engineer (including any attempt to extract the source code), distribute, transmit, display, perform, duplicate, publish, sell, sublicense, store, or otherwise exploit any part of the Site or its content, in whole or in part.

3.2.2. Frame content from the Site in any way, visible or hidden, or display the Site’s content in any manner, including through any software, device, accessory, or communication protocol, that alters the original design of the Site and/or omits anything.

3.2.3. Use the Site and/or its content for commercial purposes and/or use its content to create a database, mailing list, and/or compilation.

3.2.4. Bypass, disable, or otherwise interfere with security measures and/or the proper functioning of the Site, including running any computer application or other means, including software such as Robots, Crawlers, etc., for searching, scanning, copying, or retrieving Site content automatically, or affecting and/or disrupting password protection systems governing access to the Site.

3.2.5. Disrupt or infringe on any rights of other users of the Site, including privacy rights and/or collect personal information about users without their explicit written consent, including through automated means.

3.2.6. Distribute spam or any other unsolicited mail from the servers hosting the Site.

3.3. The Site and/or its representatives may, at their sole and absolute discretion, deny, suspend, or block access to any User and/or third party to the Site, in whole or in part, and/or to content and/or services offered therein, without prior notice, in cases where the Site and/or its representatives believe there has been a breach of these terms of use and/or there is a risk of disruption to the Site’s proper operation and/or service provision, or a risk of violating legal provisions and/or third-party rights, and/or for any other reason at the Site’s sole discretion, even without cause or justification. The User and/or any third party waives any claim, demand, or lawsuit against the Site and/or its representatives in this regard.

3.4. Breach and/or failure to comply with these restrictions may result in denial of access to the Site and may expose the User to civil and/or criminal liability under applicable law.

4. Rates

4.1. Information about the rates for data packages is published on the Site. Charges for cellular data usage abroad are made in increments of data units (1MB, 1KB, etc.) rounded up and are imposed by cellular operators in each country. Therefore, there may be discrepancies between the measurement of cellular data usage on the mobile device and the measurement by the cellular company and/or the Site or its representatives. For measuring cellular data usage, the data stored in the cellular companies’ systems are the determining factors for calculating the usage.

4.2. The Site and its sites may, from time to time and at their sole discretion, change their rates without prior notice. It is the User’s responsibility to verify the data package, data speed, and coverage areas in each country where the Service is used.

4.3. The Site is not responsible for errors, mistakes, or omissions in the publication of rates. Additionally, the Site will not be liable for any service outages or disruptions.

4.4. In case of a dispute over a charge, the User must provide full details of the disputed case and describe the issue. The User agrees that the data in the Site’s systems are the sole relevant data for resolving the dispute.

5. Limitation of Liability

5.1. The Site and its operations invest significant effort to provide users with a quality and secure experience. However, the Site is not entirely immune from occasional malfunctions or access issues. The User understands that the Site, its content, and its services are provided by the company as-is (AS IS) and subject to availability (AS AVAILABLE). The User declares and agrees that they bear full and sole responsibility for all use of the Site, its content, and its services, and that the company is not directly or indirectly responsible for the User’s use of the Site.

5.2. The Site and its operations invest efforts to maintain the Site’s proper functioning, but the User releases it from any liability for damages of any kind that may be caused to them or to

5. Limitation of Liability

5.1. The website and its associated sites make considerable efforts to provide users with a high-quality and secure experience. However, the site is not completely free from occasional glitches or access issues. The user understands that the website, its content, and its services are provided by the company “as is” and “as available.” The user acknowledges and agrees that they are solely and exclusively responsible for their use of the website, its content, and services, and that the company is not liable, directly or indirectly, for how the user utilizes the website.

5.2. While the website and its operations make efforts to maintain proper site functionality, the user releases it from any responsibility for damages of any kind that may be incurred by them or any third party as a result of website errors or technical issues related to it.

5.3. It is the user’s responsibility to report any defects or issues with the service to the website and/or its sites within 14 days of purchase. If a defect is found and subject to proper use by the user, the website may, at its sole discretion, replace the package, issue a refund, or provide any other solution deemed appropriate.

5.4. The website and/or its operations will not be liable for any direct or indirect damages resulting from the use or non-use of the service or disruptions thereof, including third-party claims. In any case, the total liability of the website and/or its sites for any claims of direct and/or indirect damages resulting from use or non-use of the service, regardless of the circumstances causing the damage, will not exceed the original purchase price of the service.

5.5. The user will not be entitled to any credit or refund from the website and/or its sites if the eSIM is destroyed, stolen, or lost after being installed on the mobile device.

5.6. Service Disruption – The website and/or its operations will not be liable for any disruption, error, or interference with the service, whether within their control or not. Service availability may be impacted, disrupted, or suspended either permanently or temporarily due to various reasons by the website, external providers, or other factors.

5.7. The website and/or its operations will not be liable for the quality of the service, its accuracy, loss of information, delays, non-delivery, delivery disruptions, or interruptions for any reason, including negligence. Under no circumstances will the website and its sites be liable for loss of revenue, profits, business, or special, consequential, incidental, or punitive damages, even if notified of the possibility of such damages.

5.8. If the website contains advertising information and/or links to other sites, neither the website nor its representatives are responsible for the content and/or information originating from third parties.

5.9. Use of the service is at the user’s sole risk, whether used personally or through a third party on their behalf. The website does not guarantee that the services will meet all the user’s requirements or be provided without interruptions, disruptions, or inaccuracies. The website and its team are not responsible for any direct or indirect damages, including consequential, special, incidental, or punitive damages. This includes, but is not limited to, damages arising from loss of work or business, loss of profits, work disruptions, loss of information, damage to reputation, or any other damage related to the lack of support services, actions, or omissions by third parties such as communication providers or other service providers, whether domestic or international, or issues related to service use, tariffs, harmful files, viruses, or spyware.

6. Compliance with Terms and Indemnification

6.1. The user agrees to comply with all applicable laws, including any regulations that may govern their use of the website and/or its content, including these terms of use.

6.2. Without limiting the above, the user declares, agrees, and undertakes that they are solely responsible to any third party who might be harmed or injured as a result of the provision of the service and agrees to indemnify the website immediately upon first demand for any claim, demand, or legal action, including but not limited to judgments, settlements, or enforcement actions, including legal fees and costs incurred by the website or any third party related to or arising from the purchase of the service. Furthermore, the user agrees to take all necessary measures to resolve such claims immediately upon receiving notice from the website.

6.3. The user acknowledges that they have read and understood the meaning of the disclaimer of liability and their obligation to indemnify the website. They are aware that this section is a fundamental condition of these terms of use; if they do not agree, they should refrain from using the website and purchasing the service.

6.4. The user declares that all information provided by them is accurate and correct. They are an individual or authorized representative of a corporation permitted to use the payment method specified (if applicable).

7. Ownership and Intellectual Property Rights

7.1. All content on this website, including text, images, video, multimedia files, design, visual and audio content, data, articles, analyses, recommendations, and more, is the sole property of the website and is protected by copyright. The user may not modify, copy, distribute, transmit, display, or exploit any parts of the content without express written permission from the website.

7.2. All intellectual property rights, patents, trademarks, designs, copyrights, trade secrets, methods, source code, logos, confidential information, service marks, databases, ideas, improvements, innovations, inventions, and other details related to the website are the exclusive property of the website or third parties who have granted its use. Copying, distributing, duplicating, selling, or translating any content, code, images, logos, video, or other material on the site is prohibited without prior written permission.

7.3. The website’s name and trademarks, logos, symbols, service marks, and any other elements related to its brand and reputation are its exclusive property, and any use without explicit permission is prohibited.

8. Subscription to Promotional Mailings

8.1. By subscribing to the mailing service, the user expresses their desire and consents to receive marketing information, updates, articles, promotions, and advertisements from the website via email, text messages, and automated calling systems, in accordance with the law. By using the mailing service, the user consents to these terms of use and to receiving “commercial communications” as defined in Amendment 40 to the Communications Law (Telecommunications and Broadcasting) 1982, and in accordance with the Privacy Protection Law, 1981.

8.2. If the user wishes to remove themselves from the website’s mailing list, they should request this by email to customer service at: office@i-esim.com

9. Jurisdiction and Governing Law

All use of the website and any claims or demands arising from such use or related to the website will be governed solely by the laws of the State of Israel. The exclusive jurisdiction for any matters related to these terms of use will be the competent court in Tel Aviv, and the applicable substantive and procedural law will be Israeli law, which will prevail over any conflict of law principles referring to foreign law.

10. Miscellaneous

10.1. These terms of use constitute the entire agreement between you and the website regarding the use of the website and supersede any other understanding or agreement, whether oral or written, related to the use of the website and its content.

10.2. The terms of use detailed above do not create and should not be interpreted as creating any partnership, joint venture, employer-employee relationship, agency, or representative relationship between the user and the website.

10.3. If any term of these terms of use is found to be illegal, void, or unenforceable for any reason, that term will be removed from the terms of use, and its removal will not affect the legality and validity of the remaining terms. In such a case, a similar enforceable term will be deemed to replace the removed or deleted term.

10.4. The website may transfer, assign, pledge, or otherwise encumber any of its rights and/or obligations under these terms of use, in whole or in part, or grant any rights to any third party, at its sole discretion and without prior notice.

11. Contact

For any matters, questions, or requests, please contact the website’s customer service via email at: office@i-esim.com.

Privacy Policy

To provide the services on our site, we request and collect information about you, including details on your usage of the site and/or our services, but excluding credit card details. The following provisions are important; please read them carefully.

This privacy policy of i-esim.com is intended to explain how we may use your information. Subject to legal requirements, we may use the information described in this section, sometimes through third parties involved in our activities abroad, for the purpose of providing and operating the services.

If you have concerns about your data, please review this privacy policy carefully to understand the data collection and usage processes.

Cookies

Cookies are files placed on your web browser by the website or its service providers (with your consent). A cookie allows the website or service provider systems to recognize your browser and capture and remember certain information.

We use cookies for the following purposes:

• To remember various user preferences for your future visits to our site.
• To gather data on site traffic and to improve future interactions. You can set your computer to alert you each time a cookie is sent or to completely disable cookies. Note that by disabling cookies, some features that enhance your site experience may not function properly or may be completely disabled.

Information Collection and Use

We collect, store, and process information about you as detailed below:

• Information you provide to us and/or that we collect through your use of the site and/or services offered, or at the time of contacting us or any other communication with us.
• Information we collect or accumulate through the provision of services, including location data, location patterns, and traffic data, including browsing dates.

We may use this information, including through direct mail, for the following purposes:

• Providing services.
• Contacting you for maintenance purposes.
• Operating our services or those of other providers.
• Collecting payments due from you or for services provided through the site or our network.

We may also use the information for marketing purposes, including providing benefits, sharing promotions, sending advertisements and marketing offers, and conducting surveys. We are authorized to send advertisements via regular mail, direct mail, and/or electronically. Advertisements and marketing offers may come from us and/or third parties with whom we have commercial relationships. This consent is also given on behalf of anyone using your device. If you do not wish to receive advertisements and marketing offers, you can at any time stop receiving certain promotional messages by contacting our customer service center.

We may disclose information to third parties in the following cases:

• When we need the information or its transfer to defend against legal proceedings, claims, or your claims against us.
• To third parties providing you with services.
• To third parties providing us with outsourced services that require the use of information we are permitted to use ourselves.

Please note that we provide various services through different suppliers, some of which are outside Israel. In such cases, personal information about you will be transferred outside of Israel, in accordance with the law, and will be subject to the laws of the country where it is stored, which may differ from those applicable in Israel. We will take reasonable and standard protective measures to safeguard your privacy